FAQs

  • Absolutely not, your Assistant is dedicated solely to your tasks during the agreed-upon hours.

  • The decision is entirely up to you! We cater to clients globally, adeptly managing tasks across all time zones.

  • While 24/7 coverage is an option, it's not included by default. Normally, your Assistants are available for either 4 or 8 hours a day, five days a week. Clients select the preferred time block but cannot split the hours; each Assistant maintains a continuous block of working hours. If you're interested in exploring alternative coverage options, feel free to contact us.

  • Assist Ace is accessible from any corner of the globe! However, it's important to know that Ace communicates exclusively in English with you and external parties, except for bilingual Assistants. If you need an Assistant proficient in other languages, please contact our sales team.

  • Assistants are dispersed globally, often holding college degrees, with fluency in English. They undergo a meticulous selection process and comprehensive training regimen. Supervised by skilled Managers and backed by a supportive team, they're well-equipped to assist you. Our Assistants receive competitive salaries above market rates and are motivated by your satisfaction!

  • Ace ensures a response time of 3 minutes. During this period, your Assistant will inform you of when they'll commence your request or give you an update on their progress. The duration of the actual work hinges on the complexity of the tasks. Nonetheless, rest assured your Assistant will deliver top-notch quality. Assist Ace undergo weeks of training, possess a high level of education, and are proficient in English, often alongside at least one other language.

  • Yes. Ace can use any software you use.
    Make sure to do your best to notify us beforehand so your virtual assistant has the appropriate training.

  • Assist Ace has a sole focus on customer support. We are available round the clock on all plans. Ace guarantees a reply within one business day on any support matter, but you typically get a reply within a few hours. You can contact Ace Help via the web or you can coordinate with your Customer Success manager to resolve any problems.

Why hire a Virtual Assistant?

Virtual assistants, akin to the BPO model, streamline operations and cut costs, offering competitive rates and higher salaries compared to traditional hires. Studies suggest savings of up to 78% in operating expenses. Partnerships with virtual assistant agencies streamline recruitment, training, and management, reducing hiring and onboarding costs. Stanford University research indicates a 13% productivity increase among virtual assistants. These professionals possess diverse skill sets, handle various business functions, and often pursue full-time careers. High job satisfaction rates contribute to stable, long-term working relationships, fostering business continuity and productivity.

Partner with Assist Ace for Your VA Needs:

  • Experienced Professionals: Gain access to a pool of skilled Virtual Assistants ready to support your business growth.

  • Customized Solutions: Tailored services that fit your unique business needs and objectives.

  • Cost-Effective: Save on overhead costs and focus on what truly matters to your business.

  • 24/7 Support: Enjoy round-the-clock assistance to keep your business running smoothly, no matter where you are.